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Customer Success Manager - London - £115K + 20% bonusNigel Frank International, is partnering with a leading consultancy, to assist on their search for Customer Success Manager. We are looking for a candidate that has experience building long-term relationships and driving success for enterprise clients. This role will join my clients dynamic team and help them to strengthen partnerships with their global clients.
This is your opportunity to work with a forward-thinking team dedicated to leveraging cutting-edge technology to transform businesses. You'll play a key role in shaping the success of global enterprises while advancing your career in a dynamic and supportive environment.
If you are interested in making a difference and thrive in a challenging yet rewarding role, this could be the right position for you.
This is a predominantly remote role, however, occasional travel to London is required.Key Responsibilities:-Manage and develop a 'trusted advisor' relationship with clients at Director / VP / CxO level
-Develop and maintain an understanding of a client's overall business, future plans and potential needs
-Provide a single point of contact for clients to ensure success across portfolios of complex delivery programmes/projects involving onshore, offshore, nearshore, and technology partner teams.
-Identify improvement opportunities that harness the clients software engineering, data, AI, and digital transformation capabilities (including providing roadmap creation and consultancy)
-Build and present commercial sales proposals, working closely with account management and sales teams, delivery units and pre-sales to demonstrate the clients perspective to the proposalRequired Skills:-Experience working for a technology consultancy
-Proven expertise in managing and nurturing relationships with senior stakeholders.
-Strong experience in developing key accounts and strategic partnership.
-Exceptional consultative sales skills, focusing on account growth and development.
-Excellent communication, leadership, and cross-functional collaboration abilities.
-Experience in the insurance industry or working with insurance tech (desirable)
How to Apply:Please send your CV and cover letter to if you are interested in this position. You must hold full right to work in the UK to be considered for this role.
