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Customer Success Manager

Customer Success Manager

Step Ahead Recruitment Ltd

Posted 5 days ago, valid for 25 days

London, Greater London EC1R 0WX

£48,000 - £57,600 per annum

Full Time

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Sonic Summary

The position is for a Customer Success Manager in a SaaS/R&D company located in London with a hybrid working model.
The salary offered ranges from £45,000 to £55,000 depending on experience, along with potential bonuses and commissions.
Candidates should have previous experience in Customer Success, Account Management, or a similar delivery-focused role, preferably in the Tech or SaaS sectors.
The role involves managing customer relationships, guiding onboarding processes, and collaborating with various departments to ensure customer satisfaction.
The company offers numerous benefits including 30 days of annual leave, a wellness budget, and training opportunities.

Customer Success Manager – SaaS/R&D – London/Hybrid - £45,000 - £55,000 DOE plus bonus/commission

An opportunity to work for a company that prides itself on its progressive workplace, valuing open communication, mutual respect, and excellent care for their staff through fantastic benefits and career progression opportunities.

As a Customer Success Manager, you’ll play a pivotal role in managing relationships with cutting-edge firms and supporting breakthrough technologies. You’ll be delivery-focused, ensuring seamless onboarding and ongoing customer satisfaction.

Top Reasons to work here?

A competitive salary up to £55,000 basic + bonus/commission
30 days of annual leave plus bank holidays
Hybrid/flexible working available after training
4.5-day work weeks in the summer
Monthly wellness budget
Generous gender-neutral parental leave
Financial support platform
Training and development budget
Private healthcare
Quarterly social gatherings
Team events
Paw-ternity leave and charity leave

What you will be doing:

Guide new customers through the onboarding process
Collaborate with other departments to stay on track and deliver the product within the agreed timeline
Manage contract renewals
Work closely with the sales team to identify and maximise cross-sell and upsell opportunities
Conduct regular check-ins

Who/What We’re Looking For:

Previous experience in a similar Customer Success, Account Management, or delivery-focused role, preferably within Tech or SaaS
Experience or knowledge in R&D Tax Credits is desirable
Professional, personable, with strong relationship management skills
Proven ability to maintain business relationships with start-ups, scale-ups, and SMEs
A customer-first attitude with a focus on building trust and delivering results

Please apply here with your CV.

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