Customer Success Manager

Customer Success Manager/ Account Manager

We're seeking a gregarious individual to ensure that clients are maximising their usage of our client's online intelligence platform. The platform provides data-driven insights, analytics, advisory services, and events for the finance community. 

The Role:

• Manage relationships with assigned customers, including onboarding, retention, and identifying revenue expansion opportunities.

• Collaborate with leadership to enhance the customer journey.

• Build and maintain positive customer experiences.

• Engage with customers to discuss product usage and identify cross-selling and upselling opportunities.

• Regularly share relevant content with customers.

About You:

• 1-3 years of experience in Customer Success.

• Detail-oriented and analytical.

• Energetic, confident, creative, and ambitious.

• Proficient with CRMs and Microsoft products.

• Strong communication and presentation skills, both written and verbal.

• Proactive, organized, and a team player.

Employment Type: flexi working with 3 days in Battersea and 2 days WFH

Salary - somewhat open, i.e. STE (subject to experience)

To receive more details then please apply with your CV.