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4 days on 4 days off; 7am-7pm
Salary - £31,500 per annum
The Role:
The Day Concierge will focus on the day-to-day of the residents and guests, delivering duties to an exceptional standard. They will excel on the concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post and bookings.
Working alongside the Building Team, you will ensure the multiple service elements operate effectively to create a seamless one-team approach. You will focus on building loyalty through proactive communications, setting and managing expectations and delivering results.
The Candidate Duties
- Motivate colleagues to strive for and achieve success for the company.
- Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
- Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
- Work closely with the Front of House Manager and Duty Manager with the implementation of SOP manuals, policies, and procedures.
- Develop strong relationships with residents.
Requirements
- Excellent quality customer service for the development, its residents, and guests.
- Minimum 3 years hospitality experience as a concierge within London super-prime, residential schemes.
- Must have excellent communication skills and customer service skills.
- Must be service driven, understand the importance of going the 'extra mile'.
