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Concierge - Private Building, Hackney London
Hours: Monday to Friday 8:00am - 4:00pmSalary: £26,000 per annum
About the Role:On behalf of our client, we are hiring a proactive and customer-focused Concierge for a private building in London Fields. This is a self-managed position requiring excellent customer service and security skills. The role involves managing the front desk, ensuring building security, and assisting with daily operations to maintain a smooth and safe living environment.
Key Responsibilities:Customer Service & Reception:
- Greet residents, guests, and visitors, providing assistance and answering queries.
- Handle complaints professionally and ensure a high level of service.
- Assist with luggage, parcels, and deliveries as needed.
- Manage visitor access, issue keys/fobs, and maintain accurate records.
Security & Site Management:
- Monitor building security, conduct regular patrols, and check CCTV.
- Address safety hazards or security breaches and report incidents.
- Oversee storage spaces, cleanliness, and organise rubbish collection.
- Ensure adherence to health & safety standards, and manage emergencies.
Team Collaboration & Reporting:
- Liaise with team members and conduct shift handovers.
- Communicate important updates to the team and suggest improvements.
- Assist with managing temporary staff cover and liaise with the managing agent.
- Strong communication and customer service skills.
- Proactive, with excellent attention to detail and problem-solving abilities.
- Ability to work independently and manage multiple tasks.
- Previous experience in concierge or building management is preferred.
