Day Concierge

Location: London Fields, HackneyHours: Monday to Friday, 8:00 am - 4:00 pmSalary: £26,000 per annum + Benefits

About the Role:Are you passionate about delivering exceptional customer service in a prestigious, high-end environment? We're seeking a dedicated Concierge to join a stunning private building in London Fields, Hackney. This is a fantastic opportunity for someone with a proactive approach, keen to manage a front desk, ensure building security, and create a seamless, positive experience for residents and guests.

As the first point of contact for all residents, visitors, and contractors, you will be the face of the building, combining your excellent customer service skills with strong attention to detail and a sense of responsibility.

Why Join Us?

• Competitive salary
• Supportive, friendly team environment with opportunities for development.
• Work in a prestigious, private building in the vibrant Hackney area.
• Be part of a role that offers variety and challenge - no two days are the same!

Key Responsibilities:

• Customer Service & Reception:

  • Greet residents, guests, and visitors with a warm, welcoming attitude.
  • Assist with enquiries, luggage, deliveries, and ensure all needs are met.
  • Maintain a safe, professional atmosphere while ensuring a high level of service.

• Building Security & Safety:

  • Conduct regular security checks, monitor CCTV, and ensure the safety of the building and its residents.
  • Address any security breaches or maintenance issues promptly.
  • Organise rubbish collection, oversee storage spaces, and keep communal areas clean and tidy.

• Team Collaboration & Reporting:

  • Be a key player in a cohesive team, conducting effective shift handovers and sharing important updates.
  • Work alongside building management to resolve any issues and suggest improvements to service delivery.

What We're Looking For:

• Experience: Previous experience in concierge, reception, or building management is preferred.
• Skills: Strong communication, problem-solving, and customer service abilities.
• Personality: Proactive, responsible, and able to work independently.
• Attention to Detail: A keen eye for safety, security, and cleanliness.