Job Title: Day Concierge

Location: Rotherhithe London

Salary: £28,000 - £30,000 per annum

Working Hours: 4 on / 4 off, 7:00 AM - 7:00 PM

About the Role: We are seeking a professional and customer-focused Day Concierge to join our team at a prestigious residential development. As the face of the building, you will be responsible for providing exceptional service to residents and visitors while ensuring the smooth day-to-day operation of the property.

Key Responsibilities for the Day Concierge:

Welcome and Assist Residents and Visitors.
Provide a warm, professional welcome to residents, guests, and contractors, ensuring their needs are met promptly and courteously.
Monitor access to the building, ensuring only authorised personnel enter, and manage the signing-in process for contractors and visitors.
Receive, log, and securely store deliveries, notifying residents promptly for collection.
Act as the first point of contact for resident queries, complaints, and maintenance requests, ensuring prompt resolution or escalation where necessary.
Conduct regular checks of communal areas, ensuring high standards of cleanliness and reporting any maintenance issues.
Safeguard and issue keys to authorised personnel as per established protocols.
Oversee and coordinate access for contractors, ensuring work is carried out efficiently and in compliance with building policies.

Required Skills:

Exceptional Communication Skills: A friendly, professional demeanor with the ability to communicate effectively with residents, visitors, and team members.
Customer Service Experience: Previous experience in a concierge, hospitality, or customer-facing role is highly desirable.
Proactive and Detail-Oriented: Able to anticipate resident's needs and ensure no detail is overlooked.
Problem-Solving Ability: Confident in handling queries and complaints with professionalism and efficiency.
Organised and Reliable: Strong organisational skills and the ability to manage multiple tasks.

This role offers a competitive salary, a supportive working environment, and the chance to be part of a prestigious development. If you take pride in delivering exceptional service and thrive in a professional setting, we'd love to hear from you!

Apply Now

Be part of a team that values excellence and makes a positive impact every day. Submit your application today!