Vacancy: Day Concierge
Location: North London
Salary: 28,800 per annum
Hours/Days: Saturday to Monday 8am - 8pm

We are seeking a reliable and dedicated Day Concierge to work for modern development of circa 500 + residential apartments in North London. This is an exciting opportunity for an experienced Day Concierge looking to work at a development that prides itself on using modern software technology to manage the day to day operations of the Development.

Key Responsibilities

The Day Concierge shall;

Meet and greet the residents and answer enquiries by telephone
Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
Ensure that the highest levels of customer care and service are maintained at all times.
Deal effectively with complaints, take the correct action and remain courteous at all times.
Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.
Ensure effective security of residents and the building at all times including the smooth running of car parking facilities.
Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary.
Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record.
Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty
Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems.
Assist the House Manager/Directors with any other reasonable duties as requested.
Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.
Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc

Candidate specification:

All applicants for this Night Concierge role must meet the following criteria;

Have a minimum of 2 years experience as a Day Concierge within a residential or hotel environment
Live no further than a 45 minute commute door to door from Finsbury Park
Have good IT skills, including the use of tablets, laptops, building management software, email and microsoft word packages
Have excellent written and verbal english language skills
Be articulate, well spoken and a good communicator
Be able to problem solve and remain calm under pressure
Have excellent personal presentation
Be positive, naturally helpful, and a proactive deliverer of 5 star customer service

Due to the high volume of applications for this Day Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application