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Estates Helpdesk

Reed
Posted a day ago, valid for 17 days
Location

London, Greater London SE26 6HA

Salary

£30,305 - £34,797 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Estates Helpdesk Support position is full-time and located in Sydenham, London, with an annual salary ranging from £30,305 to £34,797.
  • The role requires a proven track record in a busy Facilities team, preferably in a healthcare setting, along with a minimum of 5 GCSEs or equivalent qualifications including English and Maths.
  • Key responsibilities include administering the Maintenance Help Desk, managing the Planned Preventative Maintenance system, and overseeing compliance with water management and security systems.
  • Candidates should possess excellent computer literacy, strong organizational skills, and effective communication abilities, both verbally and in writing.
  • The organization offers a competitive salary and benefits package, along with opportunities for professional development and a supportive team environment.
Estates Helpdesk Support
  • Annual Salary: £30,305 - £34,797
  • Location: Sydenham, London
  • Job Type: Full-time

Our client are a well-established charitable organisation, searching for a reliable Estates Administrator to support at their Sydenham site. You will play a key role in supporting various departments to meet the needs of the community services. This position offers a varied role within a busy team, serving patients, visitors, and staff, and is ideal for someone with a strong background in facilities management, particularly within a healthcare setting.

Day-to-day of the role:
  • Administer the Maintenance Help Desk, monitor new jobs logged by users, and prepare reports on usage and performance.
  • Manage the Planned Preventative Maintenance system using spreadsheets and bespoke computerised maintenance management software.
  • Oversee the water management and Door Security Access Systems, ensuring compliance and efficiency.
  • Manage DSE Assessments and follow up on actions, including purchasing or referring assessments as needed.
  • Handle the ‘Facilities’ email account, responding to emails or forwarding them to appropriate team members.
  • Coordinate with contractors for service visits and manage bookings with the Facilities Manager or Head of Estates & Site Services.
  • Order equipment, materials, and spares for the Estates function and maintain financial records in coordination with the Finance department.
  • Conduct periodic checks and maintenance of first aid kits, PMV pocket masks, eye wash stations, and ensure calibration of team instruments.
Required Skills & Qualifications:
  • Proven track record working within a busy Facilities team, ideally in a healthcare setting.
  • Good level of general education (minimum of 5 GCSEs or equivalent including English and Maths).
  • Excellent computer literacy skills and ability to use facilities management software.
  • Strong organisational and time management skills, with the ability to work under pressure.
  • Excellent interpersonal skills, with the ability to communicate effectively both verbally and in writing.
  • A positive, proactive approach and the ability to work both independently and as part of a team.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional development and continuous learning.
  • Supportive team environment focused on staff wellness and work-life balance.

To apply for the position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.