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EUC Engineer is required by a nationwide IT Solutions Provider based on site in Westminster and paying up to 28k. As an EUC Engineer, you will provide technical support to service customers, using strong communication and problem-solving skills to deliver high-quality outcomes both independently and in collaboration with others.
This is a full-time, Monday to Friday role, with working hours between 07:00 and 19:00, based on an allocated shift pattern. You may occasionally need to cover additional shifts, including weekends and public holidays, as needed.
Responsibilities
- Providing 1st/2nd Line EUC support for internal IT, shared infrastructure, and customer solutions, following ITIL Incident, Problem, and Change practices.
- Responding to customer requests for implementations or changes.
- Taking ownership of service-impacting issues and resolving them while keeping customers updated.
- Assisting the Service Desk in improving support tools, instructions, and processes.
- Supporting laptop & mobile phone builds, software installations, and ticket queue management.
- Being part of the 24/7 out-of-hours remote support rota.
- Supporting user work areas, managing the Drop-In Tech surgery, and conducting remote site visits as needed.
Experience
- End User Device and OS Systems Management, OS Deployment, and Enterprise MDM
- Active Directory and Domain Management
- M365 Support
- Ensuring exceptional customer satisfaction
- Experience with ITSM tools
- A proactive, solution-oriented attitude
ESSENTIAL- ALL CANDIDATES MUST HOLD SC CLEARANCE OR HAVE PREVIOUSLY HELD SC CLEARANCE.
Should you match the above requirements, don't hesitate - APPLY NOW!
