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- 32 days of holidays (inclusive of Bank Holidays) +1 day extra every year
- 10 days off during Christmas + New Years
- 1 charity day per quarter
- Enhanced leave
- Personal development & training opportunities
- Monthly wellness packages
- Quarterly socials
- Personal development coaching sessions
- Managing the operations of a 16,000 sqft workspace location which is 100% occupied.
- Managing a team of 2 Operations Assistants
- Managing a P&L against assigned budgets
- Conducting resident renewals negotiations with (clients) small businesses and large enterprises alike.
- Experience with commercial responsibilities, managing a P&L (profit & loss) versus assigned budgets
- An understanding of placemaking business operations management (in any industry), and ideally experience operating a business unit or department.
- Negotiations experience; successful track record of closing clients in negotiations as you will be dealing with resident renewals negotiations with SMEs and large enterprises.
- A demonstrated customer service experience – a proven ability to add value to your customers.
- An entrepreneurial spirit, excited to run your own business.
- Previous experience managing a small team.
- A track record of successful project management experience.
- Onboard new members effectively, getting them off to a great start.
- Manage the overheads in your space to achieve your budgets.
- Ensure the building runs smoothly and the facilities and amenities are kept to a great standard.
- Work directly with management on any issues to ensure the highest level of member experience and satisfaction.
- Update and complete membership records as appropriate to ensure information is accurate and current.
- Build meaningful connections for members through events, personal introductions, and networking.
- Check-in regularly with members to understand their pain points, what’s working, and how the company can continue to improve.
- Develop the company's presence with the wider local community: acting as an ambassador for what the company does and believes in!
- Oversee events from weekly, workspace-wide events to unique events that you design and put on for your community of members.
- Update and complete membership records as appropriate to ensure information is accurate and current.
- Upskill in sustainability through training and development
- Contribute to annual and quarterly goals
- Volunteer for a charity of your choice
- Participate in fundraising and awareness events
- Be responsible for driving income in your space to achieve your budgets.
- You’ll own membership enquiries that come to your space, as well as proactive sales opportunities to increase interest.
- Conducting great workspace tours and effectively selling the space when needed
- Maintain your occupancy by delivering on (and exceeding!) the expectations of your members, and by conducting effective contract renewals.
- Seek out and maximise additional revenue opportunities such as meeting rooms, event hire, printing, customisation extras, and short-term space usage.
- Manage contracts and invoices relating to new and existing members.
