Fundraising Donor Support Officer

Charity People is excited to be working with a wonderful organisation that provides life-saving cardiac care to children in developing countries through a network of volunteers that are medical professionals, to recruit for a Fundraising Donor Support Officer. This is a key role in the Fundraising & Finance team, you will be ensuring excellent donor stewardship and smooth processing of financial and supporter data.

Job Title: Fundraising Donor Support Officer
Location: Hybrid working with travel to the London Office 3 days per week
Contract: Permanent and full time
Salary: £28,000 - £33,000 per annum (depending on experience)

About the organisation

Chain of Hope provides life-saving cardiac care to children in developing countries who would otherwise have no access to treatment. Their mission is to bring hope where there is none by linking expert medical teams with children in need. Through a network of volunteers, medical professionals, and donors, we fund and facilitate complex heart surgeries and treatment, giving children the chance to lead healthy lives

About the role

The successful candidate will be responsible for managing donor data within the ThankQ CRM system, supporting financial processes such as income reconciliation, and providing exceptional supporter care through timely and personalised communications. They will work closely with colleagues across fundraising and finance, ensuring that our supporters feel valued and informed about the impact of their contributions.

Responsibilities:

Donor Stewardship and Supporter Engagement

• Serve as the first point of contact for donors, ensuring that all donations are promptly receipted and acknowledged.
• Be responsible for all donor entries and conduct donor research, including KYD (Know Your Donor) statutory requirements.
• Maintain accurate records of Gift Aid declarations/opt-outs and ensure they are saved to the ThankQ CRM system.
• Support mid-level donors interested in increasing their engagement with Chain of Hope.
• Record donor opt-ins/opt-outs on ThankQ and pass relevant information to the Communications Manager.

Data Management and CRM Administration (ThankQ CRM)

• Accurately input and maintain supporter records in the ThankQ CRM system.
• Ensure data integrity and compliance with GDPR and fundraising best practices.
• Generate reports and insights to support fundraising strategy and donor stewardship.
• Work with the team to improve CRM processes and ensure effective data usage.
• Conduct quarterly thank you letter audits to ensure consistency and quality in donor communications.

Income Processing and Financial Reconciliation

• Process and reconcile donations, including Direct Debits, Standing Orders, and online giving platforms.
• Maintain accurate records of online giving platform data.
• Ensure each donation is accurately recorded in ThankQ.
• Support the finance team with coding and tracking income across different fundraising streams.
• Produce regular financial reports for internal stakeholders.
• Conduct monthly income reconciliation and batch approvals with finance team.
• Support the fundraising manager with quarterly Gift Aid claims.

Fundraising and Events Support

• Provide administrative support for fundraising activities, including challenge events and community fundraising.
• Support the coordination of fundraising events, including guest lists, invitations, and logistics.

General Responsibilities

• Daily: Process ThankQ donations and send thank you letters.
• Weekly: Reconcile income between ThankQ and the bank.
• Monthly: Conduct income reconciliation and batch approvals.
• Quarterly: Submit Gift Aid claims and conduct

About You

This role requires a highly organised individual with strong administrative skills, using a CRM, a keen eye for detail, and the ability to build positive relationships with donors. Ideally, you will have fundraising experience to understand the key skills and experiences required for this role

Application Process

To kickstart the application process, please contact Seema Choudhury at seema@charitypeople.co.uk today with your CV or profile

A covering letter will be needed as part of the application process, once you have contacted Seema, she will be able to give you further details of what to include in the covering letter

Application and interviews will be on rolling ground as the organisation is keen to place in April 2025.

Charity People are committed to providing equal opportunities and welcome candidates from diverse backgrounds. If you require any assistance or adjustments during the application process, please don't hesitate to reach out.