Head of Customer Success

• Reporting to: Chief Customer Success Officer
• Location: London / Hybrid
• Salary: £130,000 - 150,000 + bonus + benefits + potential of Long Term Incentive
• Private Equity backed | SaaS, Tech | £10b revenue business

Stanton House Private Equity is engaged exclusively to hire 3 divisional Head of Customer Success leaders for a large-cap PE backed B2B SaaS business. You will lead a team of Customer Success Managers and Customer Success Associates serving global clients.

Key Responsibilities:

• Lead a skilled Customer Success Management team to drive strong customer relationships and achieve business goals and technical landscapes
• Foster adoption of products and services at scale, delivering measurable outcomes.
• Optimise the customer life-cycle by standardising interventions, segmenting the customer base, and implementing strategic initiatives.
• Set regional priorities and contribute to global customer success strategies.
• Collaborate with customer-facing teams to boost growth, retention, and account expansion.
• Develop team potential, nurture talent, and enhance capabilities as needed.
• Infuse customer success-focused thinking across the organisation, acting as a centre of excellence and advocate for customer-centric practices.
• Partner with regional sales leaders to drive post-commitment growth and consumption.

Skills required:

• Over 10 years of dynamic, customer-facing experience in B2B or B2C software companies, driving transformative customer programs that deliver impact
• Proven success in scaling SME and mid-size customer adoption, identifying winning patterns and best practices, and crafting replicable strategies for growth-bonus points for leveraging digital solutions
• Expertise in building and leading high-performing, customer-focused teams, with a track record of exceptional coaching, performance management, and fostering employee engagement
• A passionate advocate for customers, skilled at navigating cross-functional organisations to deliver customer-centric outcomes
• Exceptional analytical and reasoning skills, capable of transforming complex ideas into clear, actionable strategies that inspire confidence and alignment
• Clear, compelling communicator with a knack for simplifying the complex, whether in writing or speech, and engaging stakeholders at every level of an organisation.

What does the company offer you:

• Flexibility and hybrid working
• Career progression and professional development
• Competitive pension scheme