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We are seeking an experienced and innovative Head of Neighbourhood Services to lead and transform a wide-ranging housing management service. This is a strategic leadership role that encompasses the management of neighbourhood services, sheltered housing, and community initiatives to improve resident satisfaction, build sustainable communities, and ensure high-quality service delivery.
You will work closely with senior leadership and stakeholders to develop and implement housing management strategies, improve operational efficiency, and deliver on the council's key priorities and objectives.
The Role
路Develop and deliver long-term housing strategies and service improvement plans that align with corporate goals and enhance the resident experience.
路Provide leadership and support to managers across neighbourhood and sheltered housing services, ensuring high performance, staff development, and effective collaboration.
路Oversee the delivery of multi-functional housing hub services, ensuring customer satisfaction and value for money through efficient processes.
路Lead the review and enhancement of housing policies and procedures, using business intelligence and benchmarking data to drive transformation.
路Prepare and manage budgets effectively, ensuring compliance with financial regulations and delivering cost efficiencies.
路Foster strong relationships with residents, tenant associations, and community groups to ensure their voices shape service delivery.
路Ensure adherence to all relevant legal, regulatory, and health and safety requirements, implementing robust governance and risk management processes.
路Build effective partnerships with internal teams, external agencies, and voluntary organizations to deliver joined-up services and improve community outcomes.
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The Ideal Candidate
路Must have previous experience in a "Head of" role within housing,
路5 years line management experience.
路Educated to degree level or equivalent, with evidence of continuous professional development.
路Proven leadership experience in housing management, delivering transformation and service improvements within a fast-paced environment.
路Strong understanding of housing legislation, governance, and regulatory frameworks for social landlords.
路Outstanding verbal and written communication skills, with the ability to present complex information clearly to diverse audiences.
路A natural leader with excellent people management skills, able to inspire and develop teams to achieve high performance.
What you need to do now?
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
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If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
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Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
