- Lead the recruitment, onboarding, and development of studio staff, equipping them with the tools, knowledge, and motivation needed to excel
- To ensure that all roles have an updated Job Description and personal development plan in place via their line managers
- To lead, monitor and action the quarterly results of our People Engagement surveys
- To stay abreast of and support a learning & development programme that inspires career development
- To agree and develop the operating model for the studios, including departmental FTEs, staffing levels, productivity and processes
- Develop and refine operational manuals and Standard Operating Procedures (SOPs) to streamline efficiency and ensure consistency across all locations
- Engage in regular site visits to maintain and support with operational standards
- To be central lead for 3rd party suppliers including concessions, retail and F&B operators
- A minimum of 7 years’ experience in an operations management role with a strong preference for backgrounds in the fitness or hospitality sectors
- Proven leadership skills with a track record of managing and inspiring teams across multiple locations
- Exceptional organisational, communication, and strategic problem-solving abilities, adaptable to a fast-paced and evolving environment
- A self-motivator with a strong work ethic
- Ambitious with an entrepreneurial streak
- A genuine passion for fostering a positive, health-focused community culture within the fitness industry
- Master the ability to lead and work closely as a team to achieve the collective goal