Hyde Park Residence - Guest Service Assistant

Hyde Park Residence

Located at the heart of Mayfair village, Hyde Park Residence are private homes that offer an atmosphere of warmth and calm with the best of London living. We have many residences that offer secure, comfortable and flexible spaces for our guests, our passionate team expertly take care of anyone that stays with us.

Our Company Values

Discreet We are located on Park Lane in Mayfair, Londons district of discreet, understated luxury. We give our guests the respect and privacy they require. We pride ourselves in our discretion and professionalism.

Timeless Excellence - We are a team of experts who truly understand classic service. We are proud of our heritage but keep up with the changing times to deliver the highest quality experiences for all our guests. We believe that excellence never goes out of style.

A Secure Home We offer the highest levels of security throughout our buildings. We create a safe, relaxing home for all our guests. We are trustworthy and reliable for solo travellers as well as families and friends.

Genuine Hospitality We are thoughtful and understanding. We understand our guests are individuals. We listen to our guests and respond to their needs. Using our knowledge we tailor our communications and solutions to go beyond our guests expectations. We do this with passion and enthusiasm.

Guest Service Agent - Job Summary

• Be the host and face of Hyde Park Residence and support the HPR Mission and Vision.
• Use the Warm Welcome Standards to deliver a great first and then lasting impression with professionalism, friendliness and efficiency.
• Create a sense of belonging for all guests - develop positive relationships whilst delivering an exceptional guest experience.
• Actively promote HPR services and maximize rental opportunities.

Main Duties

• Co-ordinate the day to day running of the 55 Park Lane lobby, liaising with all operational and property departments to ensure all relevant information is communicated correctly and efficiently.
• Assist guests by offering, but not limited to, obtaining courier services, luggage delivery, cinema/theatre tickets, restaurant reservations, private car hire, taxis, sightseeing tours, airline reservations, delivery and collection of parcels for guests and making appointments
• Handle all enquiries and requests from guests and their visitors, placing orders as required.
• Working with the team to create lasting memories for our guests.

Employee Benefits