Incident Resolution Lead

Role Overview:The Incident Resolution Lead oversees incidentmanagement in the front office, ensuring disruptions are efficientlyidentified, recorded, and resolved. This includes root cause analysis andimplementing preventative measures for optimal client and stakeholder outcomes.Responsibilities:Monitor and respond to front office incidents,leading timely and effective resolution processes. Collaborate with teams tomanage and resolve incidents, following established procedures and ensuringcompliance. Maintain clear communication with stakeholders during incidents,providing updates and escalating as needed. Use Governance, Risk, andCompliance (GRC) tools to document and track incidents. Conduct post-incidentreviews to identify root causes and implement corrective actions. Documentincidents and lessons learned, identify and drive process improvements, trainfront office staff on incident management, generate and analyze incidentreports, and produce Management Information for governance committees. Adhereto FCA Conduct Rules.Knowledge, Skills, and Experience:Experience in incident management or similar rolesin wealth/asset management, with an understanding of investment products andassets. Familiarity with risk management tools and proven incident resolutionskills. Analytical problem-solving abilities, excellent communication skills,leadership and motivational skills in high-pressure situations, and strongorganizational skills to manage multiple priorities.What's in it for you?Competitive salary with hybrid working and City ofLondon based offices. This company is an industry leader and also offers a fullsuite of benefits.

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