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Carry out Generic Duties in a professional manner
Maximising rent collection from Tenants by employing best practice techniques for maintaining regular rent payments.
Provide debt recovery & advice using best practice methods, TMC Procedures and current legislation.
Administer the TMC allocations & lettings procedure.
Ensuring that routine tenancy matters, disputes and harassment cases are efficiently and professionally resolved.
Provision of an efficient and speedy maintenance & repairs service to individual properties and communal areas.
SUMMARY OF GENERIC DUTIES
- Dealing with Telephone calls & enquiries in a helpful & polite manner.
- Dealing with Reception duties as required.
- Ordering & progressing repairs requests.
SUMMARY OF SPECIFIC RESPONSIBILITIES AND DUTIES
1.Monitor rent arrears cases weekly, including taking prompt & appropriate action by visits, letter & phone to remedy payment defaults.
2.To liaise with external agencies involved in the rent arrears recovery process and to provide tenants with welfare & housing benefit advice to maximise income.
3.To provide debt management methods & advice to tenants.
4.Within the framework of current legislation to be responsible for initiating legal action by preparing & service of NoSPs & NTQs, attend court to give evidence & instructions to legal representatives.
5.To be responsible for monitoring court orders for any breaches through to eviction if necessary.
6.Monitor rent arrears cases weekly, including taking prompt & appropriate action by visits, letter & phone to remedy payment defaults.
7.To ensure tenants and leaseholders fulfil their tenancy and lease obligations, dealing with any breaches by mediation, intervention or legal action in the most professional & appropriate manner.
8.To attend evictions and ensure property is received from the bailiffs and secured.
9.To deal with any unauthorised occupation &/or squatting so that the property is re-possessed in the shortest possible time.
10.Carry out all functions regarding repairs & maintenance of individual properties
11.Dealing with Garage & Shed Allocations, payments & arrears recovery.
12.To handle Tenant & Leaseholder matters to include individual interviews and home visits.
13.Carry out Tenancy checks, pre & post inspections as necessary
14.To utilise the TMCs information systems and computer equipment, including word processing, spreadsheets, housing management systems in carrying out the duties of the post.
15.To comply with H&S legislation & to carry out all duties in compliance with the TMCs Equal Opportunities Policy.
16.To attend Board Meetings as required.
17.To be responsible for promptly responding to a range of correspondence from residents, external agencies, MPs, Councillors and other organisations.
18.This job description is not exhaustive and is subject to change.
5 years rent collection and housing management experience required
