Income Officer

Are you looking for a career move where you can combine your customer service skills and knowledge of welfare benefits/debt recovery to help create homes and schemes that we can all be proud of?  Join us as an Income Officer. 

At Sapphire Independent Housing we are on an exciting journey. We have grown the business, expanded and diversified so that we can deliver much needed accommodation and services in London and Hertsmere.
 
Now we’re seeking an Income Officer to provide a rent and debt collection service that is focused on engaging with and supporting residents. Working proactively and creatively, it will be part of your role to set rent levels for both resident and property, to set service charge levels, to carry out rent/receipt accounting, and to minimise the levels of debt. 

Managing a caseload of accounts, you’ll work with residents to maximise their income, manage their budgets effectively and sustain their tenancies – as well as, if necessary, initiating legal proceedings. To provide the best practical support, you’ll need to liaise effectively with the Housing Benefit Department and Department for Work and Pensions and to make good use of all information that is available.

We’re looking for:

• Experience of providing customer focused service.
• Experience of working as part of a team and within set procedural guidelines. 
• Good knowledge of procedures relating to the recovery of outstanding debt.
• Good knowledge of welfare benefits, especially housing benefit.
• Good written, verbal and numerical skills.
• Understanding of diverse customer needs, with the ability to interview customers in a sympathetic, understanding but professional manner.
• Ability to use a range of IT systems, including specialist packages.
• Ability to plan, organise and prioritise your work to meet deadlines.
• Willingness to take responsibility and resolve problems, working flexibly and cooperatively.

This is an excellent opportunity to join an Investors in People Gold employer – a supportive business that encourages employee development and growth from within.

We offer a generous benefits package including interest free season ticket and bike loan scheme, private health and life insurance.

Appointments are subject to Sapphire Independent Housing receiving an enhanced DBS check which we consider acceptable.

Sapphire is a charitable registered housing provider. We welcome all applications and value diversity in our workforce.

To apply, please email your CV and Supporting Statement via the apply button. 

Please download the JD/PS (supporting document) for full details on the role. 

Closing date: Friday 21st March 2025
Interview: During week commencing 24th March 2025