Lead Disrepair Coordinator

We are seeking an experienced Lead Disrepair Coordinator to manage and coordinate the end-to-end legal disrepair process within the Housing and Regeneration Department. You will play a crucial role in ensuring compliance with the Legal Disrepair Protocol, working with a multi-disciplinary team to prevent and resolve disrepair claims effectively.

This role involves tracking and managing all disrepair cases, ensuring legal obligations are met, and working proactively to identify and mitigate potential disrepair risks. You will work closely with legal teams, surveyors, housing officers, and contractors to coordinate inspections, repairs, and case resolution.

Key Responsibilities
·Maintain an up-to-date database of all disrepair cases, tracking progress and ensuring compliance with legal timescales.
·Liaise with legal teams to gather evidence, provide documentation, and support the resolution of disrepair cases.
·Arrange inspections, raise work orders, and monitor repair completion within agreed timescales.
·Use repairs data to identify properties at risk of disrepair and proactively manage cases to reduce legal claims.
·Act as the first point of contact for all housing-related disrepair matters, working with legal services, housing management, and contractors.
·Conduct lessons learned reviews and recommend process improvements to reduce repeat disrepair claims.
·Assist in managing the legal disrepair budget, ensuring value for money and cost-effective case resolution.
 
About You
·Experience in social housing, legal disrepair case management, or property compliance.
·Strong understanding of housing law, legal disrepair protocols, and social housing policies.
·Experience managing multi-disciplinary teams, including surveyors, legal professionals, and contractors.
·Ability to analyse repairs data and identify potential disrepair risks.
·Experience working across teams to resolve complaints and disputes effectively.
·Strong organisation and case management skills.
·Excellent verbal and written communication skills.
·IT proficiency, including experience maintaining accurate electronic case records.
·Legal or property-related qualifications or equivalent experience.
·Good standard of English and Maths.

How to Apply
If you are interested in this role and meet the criteria above, apply today! If you do not hear from us within 48 hours, your application has been unsuccessful.
 
FOOTNOTE:
If you feel that you are right for this job technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
Even if you are happy in your current job for now, we always welcome calls from Housing professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market.
By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please contact us.