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Our local authority client based in East London are urgently seeking an experienced Leasehold Advisor.
*£28.94 an hour Umbrella*
Job roles
- Administer Right to Buy sales from first enquiry to completion of sale, according to legislation and within statutory timescales.
- Ensure all enquiries from leaseholders, solicitors, benefits agency and other sections are answered promptly and within statutory time scales to maintain a high level of customer care.
- Ensuring that Right to Buy customers are fully aware of the implications of buying and that home ownership is the right choice for them, that they are advised appropriately and protected from deferred sale companies and illegal lenders.
- Refer customers to internal and external financial advice services.
- Take responsibility for monitoring own workload ensuring that all timescales are met.
- Work at flexible times of the day, according to the needs of the service, including frequent evening consultation events and some weekend events. Attend Leaseholder Forums, estate surgeries and neighbourhood offices, and other meetings when required.
- Deal with complex and contentious correspondence, members’ enquiries and Stage 1 complaints.
- Carry out unannounced tenancy audits visiting properties following receipt of RTB application
- Protecting Council assets and public money and preventing fraud.
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
