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Job Title: Lifestyle Concierge
Salary: £38,000 - £45,000 per annum
Location: Mayfair
Working hours: Monday - Friday - 9:00am - 17:00pm
Profile:Abbatt are currently recruiting for a Lifestyle Concierge to join one of our high-end clients offering luxury experience. The successful candidate will support the delivery of concierge tasks, to enhance their customer service further and provide a seamless travel / entertainment arrangement.Ideally, you'll be a creative thinker who is highly organised with a forward-planning attitude. You will have exceptional attention to detail, with the ability to use their dedicated systems to execute your duties.Responsibilities
- Excellent customer service and the ability to build rapport and manage client relationships.
- Be the direct point of contact for the Management Agent
- Serve as a key point of contact for residents and efficiently respond to enquiries and requests.
- Liaise with contractors and arrange for them to attend site as and when required
- Take full ownership of resident requests and deliver a seamless travel / entertainment arrangement
- Work with a number of suppliers across the luxury travel industry to elevate our client's experience.
- Stay current with the development's offerings: for example, local dining, attractions and events at each destination.
- Strong attention to detail with the ability to problem solve
- Ensure that the residents have a smooth luxury travel experience, taking care of flight check-ins, health forms, transfers and additional in resort bookings/services.
- Complete a variety of administrative tasks including invoicing, confirmation documentation and creating detailed holiday itineraries.
- Provide a high-touch, proactive service to our clients using our dedicated system
If this would be something of interest, please apply with your CV and Niamh will reach out
