Live-in Porter

Our Client are looking for an experienced Live-in Porter to join their team at a luxury residential development in West London.

Working Hours: 8.00am - 5.00pm Monday-Friday. Saturday 8.00am - 12.00pm, 1 hour lunch on weekdays. The weekday hours may be altered to 08.30am - 5.30pm or 09.00am - 6.00pm.

Salary: £29,000 p.a.

Holidays: 20 days plus Public Holidays (currently 8 days in England)

Duties include:

• Provide essential support for the smooth operation and maintenance of a block of 48 residential flats
• First point of contact for residents, contractors, and visitors
• Ensure that the building is secure, clean, and well-maintained while delivering excellent customer service to all occupants
• Conduct daily checks of communal areas, including corridors, lifts, entrances, stairwells, the garage, driveways, carparks, and gardens, to ensure cleanliness and report any maintenance issues.
• Carry out minor maintenance tasks (e.g., replacing light bulbs, replace batteries in smoke detectors) report more major issues to the Managing Agent.
• Coordinate and oversee contractors for larger maintenance and repair work, ensuring minimal disruption to residents. Ensure that all contractors sign in and sign out.
• Oversee the work of the cleaner, who works 5 half days a week, ensuring communal areas are cleaned to a high standard, pointing out areas that need special attention, and addressing any concerns or feedback.
• Collect rubbish and recycling from flats and take to communal rubbish bins, assisted by the cleaner on weekdays but alone on Saturdays.
• Serve as the main point of contact for residents, responding promptly to inquiries and resolving any issues related to the building.
• Manage deliveries, post, and parcels, ensuring secure handling and timely distribution.
• Help residents to bring luggage and shopping into the building if the resident request help.
• Provide access to the building for contractors or service personnel and oversee their activities on-site.
• Monitor resident, visitor and contractor vehicle parking in the car parks and take appropriate action when necessary.
• Maintain a secure repository of flat door keys, for those residents who want this service.
• Ensure that the keys are only given to authorised people and that key movements are logged.
• While manning the front reception desk, undertake access control for visitors and contractor to the building.
• Monitor and manage the building's security systems (e.g., CCTV and access control).
• Conduct routine checks to ensure all doors, windows, and communal areas are secure, including once each evening and on Sundays (when in residence).
• Respond to emergencies and security incidents, following appropriate procedures, including out of hours when in residence.
• Arrange the replacement of communal door keys and garage remote fobs, and issue to residents.
• Maintain records of maintenance schedules, residental issues, and contractor activities.
• Maintain a logbook of events in the building and report key metrics and issues weekly or monthly as required.
• Liaise with the Managing Agent to report issues, provide updates, and receive guidance on policies.
• Draft, print and distribute notices to residents, as agreed with the Directors and Managing Agent.
• Conduct quarterly checks on all communal fire doors.
• Assist with the organisation of the flats annual door checks. If access for flat door checks is not possible, document the inability to inspect and escalate to Managing Agents.
• Weekly tests of the fire alarm call points and sensors to ensure functionality and compliance with safety standards.
• Weekly and Monthly reviews of the H&S planner
• Ensure all maintenance and service contractors have signed in and provided relevant documentation of their visit.
• Be familiar with the Building Safety Regulator (BSR) requirements for Higher-Risk Buildings (HRBs).
• Report unauthorized works to the Managing Agent and assist in resolving compliance issues.
• Maintain awareness of the types of building works that require approval, such as structural changes, alterations to fire safety systems, or modifications to communal areas.