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The role: Lobby Ambassador Location: the CityJob Type: Full-Time & permanent Salary: £28,000Hours: 42 hours per week, 8.5 hours over 5 shiftsRole Overview:We are seeking a dedicated and personable Lobby Ambassador to join our team at Thames City, providing a warm, safe, and enjoyable environment for our residents, their guests, and visitors. You will play a key role in creating a lasting first impression, delivering the highest level of service with warmth and grace. Your attention to detail, communication skills, and commitment to excellence will ensure a welcoming atmosphere and exceptional experience for all stakeholders, in line with our premium service standards.Key Responsibilities:- Act as a primary point of contact for residents, guests, and visitors, providing a welcoming arrival and fond farewell.- Maintain the cleanliness and presentation of the lobby to the highest standards.- Work closely with the team to ensure resident satisfaction and a clean environment, especially during move-in and move-out processes.- Provide accurate information and assistance to residents and visitors regarding amenities, activities, and directions.- Foster personalized relationships with residents to anticipate their preferences and needs.- Coordinate with security, concierge, and door teams to ensure a secure and safe environment at all times.- Ensure all equipment used by the door team is maintained, clean, and in working order; report malfunctions to senior managers or engineers.- Support seamless operations by conducting comprehensive handovers with colleagues.- Assist concierge and door teams with delivering top-tier services.- Perform additional tasks and projects as assigned by the House Manager.Desired Skills and Experience: - High efficiency and strong organizational skills.- Dependable with a strong service-driven approach.- Sympathetic and understanding with excellent interpersonal communication.- Previous experience in a similar role, ideally within a 5-star hotel or luxury residential property.- Culturally aware with the ability to adapt to diverse resident needs.- Team-oriented and adaptable in a fast-paced environment.- Eligible to work in the UK.- Mandarin-speaking candidates are welcomed.What We Offer: - The opportunity to work in a prestigious residential development in the City.- A collaborative and supportive working environment.- Career growth and development opportunities.If you are a service-driven individual with a passion for excellence, please apply!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
