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- Manage and support essential platforms, including ION, Bloomberg, and eTrading applications (Genesis, Droit, AlgoBox).
- Lead a team of 10+ engineers and analysts, fostering a collaborative environment focused on efficient solutions for Production issues.
- Act as the primary contact for Global Markets support issues and ensure robust communication between Markets desks and Technology support teams.
- Support change management processes to maintain high-quality service levels.
- Provide Incident & Problem Management leadership, driving fast, effective resolutions for Sales & Trading activities.
- Cultivate strong relationships with stakeholders and regional Development teams to ensure timely support and escalation of critical desk issues.
- Recruit, develop, and support a high-calibre team that aligns with the organisation’s broader goals.
- Implement training and development plans, providing clear expectations and annual performance reviews.
- Ensure effective delegation of duties and responsibilities, promoting the Technology Strategy across the team.
- Technical expertise in platforms such as ION, Bloomberg, and Markets Engineering.
- Leadership skills with experience managing a support team and handling desk-side support.
- Product knowledge in areas such as Derivatives, Repo, and Fixed Income.
- Communication skills to manage senior stakeholders and high-value workloads under time-sensitive conditions.
- Proven ability to build and maintain strong working relationships with cross-functional stakeholders, especially within Global Markets Sales & Trading and Technology support functions.
- Problem-solving abilities with a proactive approach to complex technical issues in high-pressure environments.
- Ability to use metrics, KPIs, and performance data to identify areas for improvement and to make strategic decisions that enhance support operations.
- Familiarity with compliance and regulatory requirements within the financial industry, with a commitment to following internal policies and maintaining a strong risk and control environment.
- Experience in financial institutions or global investment banks with significant focus on Sales & Trading support a bonus.
- Up to £95,000 basic salary
- Up to 20% discretionary bonus
- 10% pension contribution
- Other Excellent benefits
- Hybrid working – 3 days onsite (City of London)
