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Overview:
We are currently partnered with one of the worlds leading financial institutions who offer a broad range of services, including commercial banking, trust banking, securities, credit cards, consumer finance, and asset management. As the Markets Support Team Lead VP, you will oversee critical support functions within their Global Markets Sales & Trading team in EMEA. Reporting into the Platforms Support team under the ETP Technology pillar, you will provide desk-side support and leadership for our technology infrastructure, collaborating closely with teams across APAC, EMEA, and the Americas.
Role & Responsibilities:
- Manage and support essential platforms, including ION, Bloomberg, and eTrading applications (Genesis, Droit, AlgoBox).
- Lead a team of 10+ engineers and analysts, fostering a collaborative environment focused on efficient solutions for Production issues.
- Act as the primary contact for Global Markets support issues and ensure robust communication between Markets desks and Technology support teams.
- Support change management processes to maintain high-quality service levels.
- Provide Incident & Problem Management leadership, driving fast, effective resolutions for Sales & Trading activities.
- Cultivate strong relationships with stakeholders and regional Development teams to ensure timely support and escalation of critical desk issues.
- Recruit, develop, and support a high-calibre team that aligns with the organisations broader goals.
- Implement training and development plans, providing clear expectations and annual performance reviews.
- Ensure effective delegation of duties and responsibilities, promoting the Technology Strategy across the team.
Essential Skills & Experience:
- Technical expertise in platforms such as ION, Bloomberg, and Markets Engineering.
- Leadership skills with experience managing a support team and handling desk-side support.
- Product knowledge in areas such as Derivatives, Repo, and Fixed Income.
- Communication skills to manage senior stakeholders and high-value workloads under time-sensitive conditions.
- Proven ability to build and maintain strong working relationships with cross-functional stakeholders, especially within Global Markets Sales & Trading and Technology support functions.
- Problem-solving abilities with a proactive approach to complex technical issues in high-pressure environments.
- Ability to use metrics, KPIs, and performance data to identify areas for improvement and to make strategic decisions that enhance support operations.
- Familiarity with compliance and regulatory requirements within the financial industry, with a commitment to following internal policies and maintaining a strong risk and control environment.
- Experience in financial institutions or global investment banks with significant focus on Sales & Trading support a bonus.
Package:
- Up to £95,000 basic salary
- Up to 20% discretionary bonus
- 10% pension contribution
- Other Excellent benefits
- Hybrid working 3 days onsite (City of London)
