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At Informa TechTarget, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to world-shaping innovations. You'll apply your energy and intellect to helping clients be faster to market and faster to revenue.
We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We're traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list.
Role Profile:
Our client, The World Broadband Association (WBBA) is a multilateral, industry-led association, providing leadership for global broadband across the next decade.
Our objective is to overcome industry challenges and support the drive towards the provision of broadband networks and services for all. With a goal of accelerating the healthy development of the industry, with sustainable benefits for stakeholders, end users, and society.
The Member Success Specialist is a pivotal role dedicated to ensuring WBBA members achieve maximum value from their membership. By fostering strong relationships and prioritising member satisfaction, this role supports revenue retention and enhances the member experience through a blend of customer-centric innovation and proactive engagement strategies.
The ideal candidate will manage the member lifecycle management portfolio and be the key point of contact to enable members to take advantage of WBBA membership benefits and instrumental in driving membership renewals. He / She will be a skilled communicator with a talent for building strong relationships, possess business development skills, including the ability to identify opportunities for growth, foster strategic partnerships, and drive value for members and proactively exploring ways to expand member collaboration and satisfaction.
