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Job Title: Night ConciergeReports To: Night Duty ManagerHours: 4 nights on, 4 nights off; 7:00 PM - 7:00 AM
About the Development:This is an exciting opportunity to join a prestigious new development in the heart of Westminster, London. The residential site features luxury amenities, including a pool, gym, private training studios, treatment rooms, and communal leisure areas.
Role Overview:As a Night Concierge, you will play a key role in delivering a seamless and exceptional experience to residents and guests. You will oversee a variety of essential services to ensure smooth operations, high standards, and resident satisfaction.
Key Responsibilities:
- Deliver outstanding concierge services, focusing on resident and guest satisfaction.
- Manage day-to-day operations, including guest arrivals, deliveries, post handling, amenity bookings, and housekeeping coordination.
- Support security, waste management, and recycling processes to ensure a safe and efficient environment.
- Build and maintain strong relationships with residents, fostering loyalty through proactive communication and exceptional service.
- Work closely with the Night Duty Manager to integrate service elements into a seamless one-team approach.
Candidate Profile:The ideal candidate will have the following skills and attributes:
- A strong background in delivering high-quality customer service in a premium environment.
- Ability to inspire and motivate team members to achieve collective success.
- Excellent interpersonal skills with the ability to build and maintain positive working relationships with residents, team members, and contractors.
- A proactive approach to health and safety, with a focus on identifying risks and improving performance.
- A commitment to maintaining high standards and attention to detail across all aspects of the role.
This is a fantastic opportunity to join a dynamic team and contribute to the success of a landmark development.
