We are looking for a Night Concierge to join the team at a 5-star luxury residential development in South West London.

This is a great opportunity to work with a professional and highly skilled team at a super-prime development.

Duties:

To operate as one-team between all departments to provide an outstanding service across front and back of house, ensuring all areas of the building are at impeccable presentation.
To welcome and greet our residents, their guests and visitors engaging in eye contact whilst bidding farewell in order to promote a climate of warmth and care.
Acts as a liaison with all resident's guests via phone, in person, email and any other communication channel.
To ensure consistent knowledge of our vision and all other service standards / operating procedures and assist the DGM in their implementation ensuring 5-star experiences.
Support the smooth resident move-in and move-out process.
Maintaining accurate logs for all visitors to the building.
Responsible for maintaining the highest quality database relating to residents' preferences in line with guidlines.
Provide recommendations to residents on local area attractions and assist with bookings of services such as: restaurants, theatre and sports events, health and wellness, transport arrangements etc.
Key management and recording when allowing access for maintenance, repairs, cleaning or visitors to ensure a safe and secure building at all times.
Overlooking the delivery of all residents' mails, ensuring accuracy in reporting.
Manage resident's bookings and requirements for the amenity spaces in line with our SOP's.
Handle all incoming luxury leisure requests from residents and work alongside the Amenities team to create suitable options through quick and efficient service. This might include catering services.
To ensure we always find alternatives to assist requests that require a different solution.
Coordinate all residents and internal enquiries with the relevant departments ensuring action.
Have a correct understanding of the basic knowledge of household appliances and be able to troubleshoot in emergencies and / or when residents need assistance.
Conduct regular patrols as required, contributing to the cleanliness and maintenance of the building by reporting faults or damage to fixtures and fittings.
To follow all procedures and guidelines in general and specifically quality assurance, Fire Life Health Safety and Security (FLHSS).
Building trusted relationships and strong rapport specially with VIP residents/clients.
To attend departmental training as per the schedule.
To perform all daily tasks outlined in the shift task list in a proactive, professional and timely manner with the overall aim to delight our residents.
To perform any other duties or projects assigned by Deputy General Manager, including soft cleaning of areas or occasionally parking resident's vehicles (where possible).
Supporting the onsite teams where needed to ensure any events scheduled in leisure areas go smoothly.
Conducting comprehensive and informative handovers with colleagues within the village ensuring a seamless service.

Desirable Skills:

High Efficiency.
Organisational.
Adaptability.
Communication.

Requirements:

Experience in Residential or 5* Hotels.
Reliable and timekeeping.
Immaculate presentation.
Strong written and verbal communication skills in English.
Have excellent communication skills.
Experience in the highest level of customer service.
Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.