Operations Executive

Travel Trade Recruitment

Posted 18 hours ago, valid for 10 days

London, Greater London EC1R 0WX

£28,000 - £33,600 per annum

Full Time

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We are looking for an Operations Executive to join a fun and friendly team in London. As the Operations Executive you are responsible for handling emails and incoming calls, amending existing reservations, schedule changes and holiday re-protections as well as general office duties, ensuring that all back office administrative tasks are carried out efficiently and effectively.

Job Details:

First point of contact for any pre-travel queries.
Answer incoming phone calls and emails and take appropriate action.

Actioning holiday cancellations and where possible offer alternative travel itineraries.

Recognising our clients and ensuring their future stays, and accounts are all up to date and accounted for.

Sending out customer confirmations and documentation.
Liaise with suppliers to fulfil the client/agents request - e.g. flight seats, airport assistance, tours.
Receiving, checking, and forwarding on clients forms to the resorts.
Handling airline schedule changes including contacting the client and updating Galileo to reflect the new holiday details.
Amending and upgrading flights and hotels as requested by the client / agent.
Re-protecting client's holidays when there is a resort closure or Hurricane.
To be confident to upsell and add on additional extra's to bookings such as airport parking. lounges, hotels, etc.
As the department grows, to assist with E chat functionality and social media channels.
Take on any other responsibilities or tasks that are within the scope of an operations executive, whenever reasonably instructed to do so.

Skills Required:

A customer focussed approach and the drive to exceed expectations.
Professional telephone manner
A willing and flexible approach to work duties
Able to work effectively as part of a team.
GDS knowledge preferably Galileo
Ability to multi task efficiently in a fast-paced environment.
Excellent written and verbal communication skills
Strong organisation & time management skills
Attention to detail & high numeracy skills.
Problem solving skills and ability to use initiative to resolve issues.

The Package:

Salary £25,000
Hybrid working 2 days office.

Interested:

If you would like to apply for the above vacancy, please click 'APPLY' or email