Planner

Hatched Recruitment UK

Posted 7 hours ago, valid for a day

London, Greater London E10 6EJ, England

£26,000 - £31,200 per annum

Full Time

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Sonic Summary

The Admin Planner position at LB Newham requires experience in repairs maintenance planning and scheduling.
Candidates should have the ability to work independently and assist the RMS Responsive Maintenance team effectively.
The role involves managing a trade team of up to 20 operatives, ensuring well-planned daily schedules and maximizing productivity.
The salary for this position is competitive and commensurate with experience, with a minimum of 3 years required in a similar role.
The successful applicant will be responsible for producing monthly performance reports and ensuring a positive customer experience throughout the repair process.

Admin Planner

Newham

Job Role

With your experience in repairs maintenance planning and scheduling and the ability to work on your own initiative, provide comprehensive and complex planning and scheduling and assist the LB Newham RMS Responsive Maintenance team to carry out its responsibilities in respect of residents' repairs.

In collaboration with the Repairs Manager, ensure that your trade team of up to 20 operatives have well planned schedules for each day.

To provide constant logistical and administrative direction to the trade team operatives to ensure that they can maximise productivity, reduce nonproductive time and minimise RMS carbon footprint.

To ensure all repair orders registered on Service Connects by the Repairs Contact Centre (RCC) are correctly described, assigned, appointed and completed on target to the residents' satisfaction.

To provide assurance that RMS are managing the customer repair journeys,from raising of the repair order to job completion, and to ensure that the customer experience is positive and informed from start to finish.

Planning in the most cost effective, productive manner to maximise customer satisfaction, operative productivity and drive KPI performance.

To produce regular monthly reports on team performance from SC including productivity data, KPIs and statistics for the Repairs/Service Manager and senior management, in different formats, including Excel, Office Project, PowerPoint and MSWord

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