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Our client is a global SaaS type company with a range of software products within the B2B and B2C marketplace. They are now seeking a Post Sales Support Specialist with a good understanding of software products. Located at their impressive UK headquarters in central London. This is an 8 month contract initially with 2 days in the office.
Skills
- Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.
- Experience delivering software-based product onboarding or training.
- Knowledge of CRM software would prove very useful.
Duties
- Providing customer support including onboarding partner, strategy and training.
- Be the first point of contact to resolve challenging customer queries
- Hold consultative conversations and using questioning skills to uncover customer pain points.
- Able to build urgency in customers to activate and use their subscriptions
Benefits
- Long contract
- Product Training
- Free Breakfast
