Product Owner (Airline Reservations/Retail)

Product Owner (Airline Reservations/Retail)

A leading global provider of new generation IT solutions to the Travel, Transportation and Logistics industries is looking for a Product Owner in the Airline Reservations and Airline Retail domain to serve as a bridge between Product Strategists/Customers and the Software Engineering Team to translate the product vision to tangible product enhancements.

Airline companies are embarking on a once-in-a-century transformation journey from a mere airline operator into Travel Experience Management Companies. This can only be made possible by putting the Airline Customers at the centre of every thought and actions of an airline. With Customer-centricity at the core, airlines are able to present, offer and fulfil personalised, simplified and enriched experiences to their end customers.

If you believe you are cut out for this brilliant journey from product inception to creating WOW moments for travellers, here is a lifetime opportunity to be part of an industry game-changer.

Job Description

The Product Owner assigns backlog priorities such that the product iterations are aligned to the strategic timelines. Risk mitigation and cadence of communication is another key focus area. In order to meticulously balance these responsibilities of the Product Owner, besides your tech and domain knowledge, good written/verbal communication, planning skills and strong understanding of Agile methodology will come in handy.

The responsibilities

• Interface with Customers/Product Strategists for product vision and direction
• Drive envisioning to define and document detailed product backlog
• Plan, prioritize and commit the deliverables to Stakeholders
• Own product within squad(s)
• Prioritization of backlog and planning product interactions
• Unblock team’s external dependencies
• Ensure a cadence of communication to stakeholders giving visibility of accomplishments, remaining backlog with tentative timeline and foreseeable risks

Experience and skills

• 15+ years experience in Airline Reservations domain
• Techno-domain experience in airline, offer order, retailing domains.
• Experience in driving product vision and managing product roadmap.
• Prior technical hand-on experience is a must.
• Deep understanding of domains - Airline Retailing, Offer Order and PSS
• Experience in driving multiple squads
• Experience in driving product streams/initiatives from inception to product ship.
• Stakeholder management experience both external and internal across customers, engineering, product, SLT
• Industry presence and experience [Industry conferences, panels etc.]
• Techno-domain expertise in Offer Order interfaces and workflows. API Management expertise with offer order integration. Prior experience in integrating with an Offer Management system a plus.
• Understanding of traditional PSS - DCS processes (including ETKT/EMD and post departure processes). Understanding of One Order processes and messages to derive/determine transition processes.
• Understanding of revenue accounting data expectations and file formats.
• DevOps Architect who also has proficiency in Cloud (AWS), Scalability and Disaster Recovery
• Understanding of shopping and pricing flows including traditional availability and inventory status messages. Understanding of Offer and Order data expectations to derive/determine transition processes.
• Understanding of flight schedules management and SSIM, ASM, SSM messaging standards.
• Understanding of airline pricing and taxation rules (modern and legacy)
• Understanding of legacy offer management and with a know-how of NDC offer structures to enable transitioning away from legacy airline-centric processes in the offer workflow.
• Product Owner, with techno-domain expertise in payment domain with a retailing flavour Payment workflow: Purchase, Refund, Void. Payment Reconciliation, Payment Refunds, Re-distribution, Credit Files, E-Wallet, Gift Certificates, Vouchers, Subscriptions, Write Offs. Payment Settlements. Split payments [Airline MoR, Supplier MoR], multiple FOP payments, cash and miles payments. PNR Payment expertise
• Strong Customer Authentication, 3D Secure Version 2 expertise, PCIDSS, Tokenization.
• Core techno-domain in One Order standards [Order Lifecycle, Accounting, Delivery] across Plan-Offer-Order-Payment domains. Prior experience in IATA working group participation/contribution preferable.
• Prior integration experience for actual implementations or proofs-of-concept would be a plus.

Practicalities

Flexible location - remote working.

Competitive package.

Travel required.