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- Salary: £30,000 - £35,000 per annum, depending on experience.
- Employment type: Permanent, full time – 35 hours per week.
- Working arrangements: Hybrid – 2 days per week in the Central London office.Other:
- Career development, training, and progression opportunities.
- A collaborative and inclusive workplace culture that values innovation.
- Managing the entire learner and customer journey, from product purchase to completion.
- Supporting the transition to a digital-first, on-demand learning experience.
- Working closely with trainers, study coaches, and venue providers to ensure smooth operations.
- Streamlining processes and improving system integration to enhance service delivery.
- Providing learners with clear, timely communication about their courses, exams, and results.
- Collaborating with internal teams to resolve any issues and deliver innovative solutions.
- Act as the first point of contact for learners, providing professional and friendly support.
- Ensure all systems are updated and aligned to facilitate smooth operations.
- Lead customer and learner service testing to identify areas for improvement.
- Work with technology teams to automate processes and enhance system connectivity.
- Oversee bookings for training, venues, and examinations.
- Support customer service teams in resolving complaints and maintaining satisfaction.
- Experience working in an education and training setting.
- Knowledge of customer and learner demands within learning and development.
- Strong digital skills, including experience with CRMs, LMSs, and CMSs.
- A customer-focused approach with excellent communication and problem-solving abilities.
- Great organisation and administration skills, with a sharp eye for detail.
- Experience in collaborating across teams to improve processes and service delivery.
- A creative mindset, with the ability to identify and implement practical solutions.
- CV only, no covering letter required
- 1st stage online
- 2nd stage in person
