Back to search
To deliver top-notch solutions for water, fire, and accidental damage in residential and commercial settings, ensuring high customer satisfaction and adherence to service standards.
Key Responsibilities:- Attend new job allocations for domestic and commercial perils.
- Identify and pursue new business opportunities.
- Follow company and quality procedures, including Health & Safety.
- Conduct moisture surveys and apply drying techniques.
- Prepare and calibrate equipment.
- Communicate with customers, loss adjusters, builders, insurance companies, and policyholders.
- Recommend and implement new methods and techniques.
- Maintain and service the company van.
- Input reports in real-time and update job statuses weekly.
- Ensure health and safety compliance.
- Supervise subcontractors and additional technicians.
- Engage in continuous professional development.
- Area Operations Manager
- Commercial Project Managers
- Claims Operations
- Policy Holders
- Loss Adjusters
- Customers
- Subcontractors and Agency Staff
- Suppliers and Supplier Managers
- Customer Services Manager
- HR
- Health & Safety/Quality Manager
- Building knowledge, mould/bacteria awareness
- Technical expertise in water, fire, and accidental damage restoration
- Competitor awareness and cost control
- Ability to upsell, think laterally, and communicate effectively
- Empathetic and customer-focused
- Health, Safety and Quality
- Business Focus and Customer Focus
- Learning and Improving
- Teamwork and Adaptability
- Communication and Problem Solving
- General education with GCSEs in English and Mathematics
- BDMA Technician (desirable)
- Customer satisfaction
- Achievement of budgeted turnover and service standards
- Key Performance Indicators
- Performance appraisals
- Area Operations Manager
Join our team to deliver exceptional property damage restoration services and build strong customer relationships. Apply today!
Â
