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Reception Day Supervisor

Reception Day Supervisor

K.B.C. Associates Ltd

Posted 18 hours ago, valid for 22 days

London, Greater London EC1R 0WX

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

The Reception Day Supervisor (Duty Officer) role requires a candidate with previous hotel experience and customer service skills, ideally with some reception experience to develop their abilities further.
The position involves assisting guests with luggage, providing general information about services, and supervising the Reception team as needed.
Candidates must be physically fit due to the lifting and carrying involved, and a good command of written and spoken English is essential, with additional languages being advantageous.
The job offers a full-time schedule and includes responsibilities such as training new employees, ensuring lobby cleanliness, and responding to guest complaints.
The expected salary for this position is competitive, and a minimum of 1-2 years of relevant experience is required.

Job description

Reception day Supervisor (Duty Officer)

Responsible to: Front Office Manager

General Scope and Purpose:

To provide a positively memorable stay

Assist guests with luggage (good physical strength required).

General information on the services provided.

To assist with transportation for guests as required

Receiving and recording of mail delivered to the Reception desk.

To assist and supervise the Reception team and act as a Duty Officer as and when required.

Ensure smooth operation of Front Desk

Training new employees

Ensuring the lobby is clean and presentable

Responding to guest complaints or concerns

Assist with making sure the safety of the property

Hours of work:Full-time position

The person:

Needs to be physically fit as there will be lots of lifting and carrying. Previous customer service and use of Front Office PMS required. The person will need to provide information to guests travelling around London and help resolve issues as they arise.

This would be an ideal opportunity for a receptionist with some reception experience to develop their skills as a Duty Officer.

Previous hotel experience essential.

Experience with Front Office PMS system an advantage.

Smart appearance and good grooming standards are expected.

Good command of written and spoken English language required, other languages an advantage.

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