SonicJobs Logo
Left arrow iconBack to search

Recovery and Enforcement Lead

Ackerman Pierce
Posted 14 hours ago, valid for 8 days
Location

London, Greater London E10 6EJ, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • My client is seeking an experienced Recovery & Enforcement Lead to manage a portfolio of accounts and represent L&Q in legal proceedings.
  • Candidates should have experience in providing a customer-focused income recovery and enforcement service to reduce arrears and bad debt.
  • The role requires the ability to work independently and collaboratively with various teams to achieve successful outcomes.
  • A successful candidate will need to produce legal documentation, prioritize competing workloads, and demonstrate resilience while maintaining excellent customer service.
  • The position offers a strong salary and is ideal for individuals with relevant experience looking to further develop their knowledge.

My client is seeking an experiencedRecovery & Enforcement Lead to be able to independently manage a portfolio of accounts, represent L&Q in legal proceedings, and collaborate closely with internal and external teams to drive effective, customer-focused solutions.

Duties Includes:

  • You will have experience of providing a professional and customer focussed income recovery and enforcement service in order to reduce arrears and bad debt across the organisation.

  • You will be able to work independently to successfully resolve accounts in a timely manner and to a clearly defined standard.

  • You will represent L&Q through legal processes but will need knowledge of the full arrears lifecycle and be able to work collaboratively with colleagues across Income Management, third-party agencies and the wider organisation to bring about successful outcomes.

  • You will be confident to produce legal documentation and be organised to complete workload and meet several deadlines.

  • A successful Recovery and Enforcement Lead will successfully prioritise competing workload and deadlines.

  • You will balance being compassionate and empathetic, with the ability to also have challenging conversations when needed.

  • Resilience must be demonstrated within this role, alongside delivering excellent customer outcomes.

If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong salary.

If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.