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Reports to: General Manager Insurance department
Location: London City
Shift pattern: Monday to Friday - 8am to 5pm 40 hours (5 days in office)
Be that person who inspires excellence.
In this office based role you will be the front line in delivering work instructions, supporting engineers and clients as well as managing task alarms and job materials. You will collaborate closely with our contracts managers and surveyors to return homes to their original state after perils such as fire, flood, subsidence and accidents. As a strong team player with a great telephone manner you will deliver consistently excellent property care by offering timely solutions and a customer-first attitude. Our clients trust us to provide a reliable and flexible service delivered with integrity round the clock.
Act like an owner and put customers first.
What youre responsible for:
- Service Delivery you will be the start point for all work instructions and ensure these are handled and delivered in line with client specific SLAs / KPIs. To ensure task alarms are completed on a daily and any shortfall identified quickly.
- Sales you will support the team in achieving sales by ensuring all orders are pro-actively actioned and chased through to completion. You will have prior experience working to and achieving targets.
- ProjectManagement you will manage the directly employed and service partner labour teams in terms of general queries but also logistically to ensure their maximum productivity.
- Health & Safety you will actively promote safe working in both the office and to the field-based engineers.
- Good knowledge of insurance reinstatement or domestic repairs.
- Excellent customer service and service delivery in a similar role.
- Ability to converse with clients; understand their needs and fulfil their requirements in a timely fashion.
- Effective problem solving & organisational skills.
- Strong sense of team work and great communication skills.
- Self-motivated with ability to work on own initiative.
- Must have good IT skills.
- Up to £35,000 per year basic depending upon experience.
- 25 days annual holiday (plus Bank Holidays or alternative days)
- Financial Wellness scheme
- Retail and Hospitality discounts
- Pension Scheme
- Moving to modern Southwest London office in early 2025
- Regular Social Events
Be the perfect fit
Your core qualities and attributes
To be a good team player who takes pride in their work and is willing to collaborate across the business while doing their best to always get a positive outcome from any work they carry out. Must be able to communicate well both verbally and digitally as detailed reports are required for all jobs. To be polite and considerate as most of the day will be spent interacting with customers and members of the public. Must be calm under pressure and always willing to help. Be consistent in terms of attitude, attendance, timekeeping and workmanship.
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