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Repairs Planner

Repairs Planner

Reed

Posted 19 hours ago, valid for a month

London, Greater London E10 5EZ

£25 - £32 per hour

Full Time

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Sonic Summary

The Repairs Planner position is a full-time, permanent role based in Waltham Forest with working hours from Monday to Friday, 8am to 5pm.
The annual salary for this role ranges from £25k to £32k, depending on experience (DOE).
Candidates must have experience in customer service and social housing, along with strong organizational and communication skills.
Responsibilities include handling enquiries, allocating workloads to engineers, monitoring progress, and ensuring customer satisfaction.
Benefits include company events, a pension plan, free onsite parking, and 20 days of annual leave plus 8 bank holidays.

Repairs Planner

Job Type: Full-time. Permanent
Hour of Work: Monday to Friday, 8am to 5pm
Annual Salary: £25k - £32k (DOE)
Location: Waltham Forest. Fully office based.

We are seeking a dedicated Repairs Planner to join a family run contractor, providing exceptional repairs and servicing administration. This role and involves dealing with enquiries, liaising with tenants and clients, and ensuring a high level of customer satisfaction.

Day to Day of the role:

Handle telephone and email enquiries from tenants and clients professionally and promptly..
Allocate daily workloads to engineers and make appointments for gas, electric, and plumbing jobs.
Monitor progress of works, book further works, provide quotes, and ensure financial completion of jobs.
Invoice jobs to the correct clients and distribute gas and electrical certification as required.
Order parts in advance to ensure smooth service delivery and minimise recall access rate.
Confirm appointments to reduce no access rate and log parts for easy pick-up.
Reach KPIs and SLAs in line with business contracts and perform other duties as needed.

Required Skills & Qualifications:

Experience within a customer service
Experience in social housing
Strong organisational and communication skills.
Ability to work under pressure and meet deadlines.

Benefits:

Company events.
Company pension.
Free parking onsite.
20 days annual leave + 8 bank holidays.

To apply for the Repairs Planner role, please submit your CV today. Immediate start for right candidate.

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