Reservations and Sales Coordinator - Central London! Up to £28,000

Reservations and Sales Coordinator – Central London! Up to £28,000

Reservations and Sales Coordinator
Location: London, United Kingdom
Salary: Up to £28,000

COREcruitment is working with a dynamic and growing multi-site bar group with six unique venues across London, each offering a vibrant and unforgettable experience. Their venues are known for their creative themes, lively atmosphere, and top-tier hospitality. Whether it's a casual night out, a private event, or a large corporate booking, we pride ourselves on delivering exceptional service with a personal touch.

My client is looking for a Reservations and Sales Coordinator to join our team and play a key role in managing bookings, driving revenue, and ensuring a seamless guest experience across all six of their venues. You will be the first point of contact for guests, handling reservations, responding to inquiries, and supporting sales initiatives. This role requires a proactive, customer-focused individual with excellent organizational skills and a passion for hospitality.

Key Responsibilities:
• Reservations Management: Oversee bookings across all six venues using our reservation system (e.g., Collins, SevenRooms, or similar), optimizing table allocations and maximizing revenue opportunities.
• Sales Support: Assist in driving group bookings, private hires, and corporate events by identifying upselling opportunities and providing tailored recommendations to clients.
• Guest Relations: Act as a brand ambassador, ensuring all inquiries and reservations are handled with professionalism and warmth, creating a welcoming experience from the first interaction.
• Event Coordination: Liaise with the operations and management teams to ensure smooth execution of private bookings and events.
• Reporting & Administration: Maintain accurate records of reservations, sales data, and customer feedback, supporting management in making data-driven decisions.
• Customer Service: Handle guest inquiries and concerns efficiently, ensuring a high standard of service and guest satisfaction.

Requirements:
• Experience: Previous experience in reservations, sales, or front-of-house roles within a hospitality setting, preferably in a multi-site operation.
• Strong Communication Skills: Confident in engaging with guests and clients over the phone, email, and in person.
• Organizational Abilities: Able to manage multiple bookings across various venues while maintaining attention to detail.
• Tech-Savvy: Comfortable using reservation systems (e.g., Collins, OpenTable, SevenRooms) and office software.
• Sales Mindset: A proactive approach to sales, with the ability to identify and maximize revenue opportunities.
• Flexibility: Willingness to work evenings and weekends when required to support peak periods and special events.

If this role aligns with your skills and ambitions, please apply today or send your CV to