- To work within the Support team to provide turnkey and specialist guidance to clients and colleagues in the resolution of Sage X3 applications
- To provide excellent customer service
- To ensure software knowledge is kept up to date
- To ensure the proper protection of any customer data in accordance with Company protocols
- To keep internal systems properly updated at all times as required by the organisation
- Record all support logs and related actions on the support database in a clear, understandable and accurate manner
- Keep the customer up to date with the progress of log investigation or resolution.
- Liaise with our suppliers where necessary to obtain the required information or assistance to aid the resolution of a log.
- Work in a team environment, sharing knowledge and information wherever appropriate to achieve the most efficient resolution to logs.
- Handle the escalation of logs to the Support Manager or a Director wherever appropriate and according to the escalation procedures laid out.
- On occasion, provide on-site support/consultancy services to client base.
Back to searchSage X3 Consultant
Anderson Frank
Posted 2 days ago, valid for a month
London, Greater London SW1A2DX, England
£35,000 - £55,000 per annum
Full Time
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Sonic Summary
- The position involves working within the Support team to assist clients and colleagues with Sage X3 applications.
- Candidates should have a strong commitment to providing excellent customer service and maintaining up-to-date software knowledge.
- The role requires ensuring the protection of customer data and keeping internal systems updated as per company protocols.
- Applicants should have at least 3 years of experience in a similar support role, with a salary range of $50,000 to $70,000 per year.
- Responsibilities also include recording support logs accurately and collaborating with suppliers and team members for effective issue resolution.
