- To work within the Support team to provide turnkey and specialist guidance to clients and colleagues in the resolution of Sage X3 applications
- To provide excellent customer service
- To ensure software knowledge is kept up to date
- To ensure the proper protection of any customer data in accordance with Company protocols
- To keep internal systems properly updated at all times as required by the organisation
- Record all support logs and related actions on the support database in a clear, understandable and accurate manner
- Keep the customer up to date with the progress of log investigation or resolution.
- Liaise with our suppliers where necessary to obtain the required information or assistance to aid the resolution of a log.
- Work in a team environment, sharing knowledge and information wherever appropriate to achieve the most efficient resolution to logs.
- Handle the escalation of logs to the Support Manager or a Director wherever appropriate and according to the escalation procedures laid out.
- On occasion, provide on-site support/consultancy services to client base.
Back to searchSage X3 Consultant
Anderson Frank
Posted 8 days ago, valid for 7 days
London, Greater London SW1A2DX, England
£35,000 - £55,000 per annum
Full Time
By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.
Sonic Summary
- The job involves working within the Support team to provide guidance on Sage X3 applications to clients and colleagues.
- Candidates should have a strong commitment to excellent customer service and keeping software knowledge up to date.
- The role requires ensuring the protection of customer data and maintaining accurate records of support logs.
- Applicants should have at least 3 years of experience in a similar support role, with a salary of £35,000 to £45,000 per year.
- On occasion, the position may require providing on-site support or consultancy services to clients.
