Sales and Ticketing Manager

Hackney Empire is looking for a Sales and Ticketing Manager to lead the Team in the Box Office.

They will be responsible for overseeing all aspects of Hackney Empire's ticket sales operation and will play a vital role in the customer booking journey. This includes maximising revenue across the variety programme through ticket sales, memberships and donations; handling customer service inquiries and line managing and motivating the Sales and Ticketing Supervisor and casual Sales and Ticketing Assistants to do the same.

They will also lead on the liaison with internal and external stakeholders and promoters on the pricing strategy and will lead on the setup of new shows on the ticketing and CRM system Spektrix; reporting and analysing ticketing data and exploring ways to improve the ticketing strategy, all while providing excellent customer service to audiences.