Job title: Sales Progressor

We are seeking a highly motivated and professional Sales Progression Specialist to join our team at David Astburys. This role is vital in ensuring seamless sales progression, maintaining exceptional customer service standards, and supporting the sales team in achieving their targets. The ideal candidate will be proactive, communicative, and dedicated to providing solutions while upholding our company’s values.

Reports To: Sales Director

Salary: £32,000 - £35,000 OTE (subject to experience)

Working Hours: Monday to Friday, 8:45 am - 6:00 pm

Key Responsibilities:

Oversee the full sales progression process and related chains.
Initiate and maintain clear communication with sellers, buyers, solicitors, mortgage lenders, estate agents, and vendors to coordinate timelines and resolve issues.
Ensure AML checks and proof of funds verification for all instructions and buyers; send Terms & Conditions for all transactions.
Provide weekly updates to clients and buyers via phone and email.
Regularly update and maintain the CRM system to ensure accuracy.
Conduct pre-completion checks and maintain a post-completion process, including sending congratulatory and anniversary gifts, and regular check-ins.
Produce and present weekly and monthly reports to the Sales Director.
Lead weekly sales team meetings for pipeline updates and client care; assist in maintaining team knowledge and standards.
Uphold company standards and promote David Astburys’ reputation and culture.
Participate in monthly/quarterly meetings with the Sales Director to discuss future plans and operational improvements.
Send invoices to solicitors and follow up to ensure payment.
Introduce relevant ancillary services to clients and collaborate with the Client Services Department as needed.

Key Requirements:

Must be commitment to delivering excellent customer service.
Effective and efficient time management skills and ability to remain calm under pressure.
Ability to use your own initiative and equally part of a team.
Being a proactive communicator and managing expectations.
Positive and professional attitude.
Passionate about helping others and delivering solutions.
Enhanced communication skills to ensure engagement across the business.
Willingness to learn, improve and be better.