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Senior Customer Success Manager

Expert Employment
Posted a day ago, valid for a day
Location

London, Greater London WC2N 5DU, England

Salary

£60,000 - £72,000 per annum

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Contract type

Full Time

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Sonic Summary

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  • The company aims to transform the construction industry by reducing waste and improving efficiency through data-driven technology.
  • They are seeking a candidate with experience in the construction industry, particularly in sales to ready mix concrete producers, along with strong interpersonal skills.
  • The role involves supporting executive leadership, managing technology pilots, and acting as a key contact for clients, with opportunities for growth into a leadership position in Customer Success.
  • Proficiency in computer applications, data analysis, and fluency in Italian, French, or Portuguese are beneficial, along with a technical background in data or materials science.
  • The position offers a salary of £50,000 and requires a minimum of 5 years of relevant experience, with travel across the UK and Europe expected.

The company mission is to  transform the construction industry, reducing waste and improving efficiency through data driven technology. Their platform enables suppliers to optimise material use, enhance quality, and lower environmental impact.

 

You will report directly to senior leadership and offers the opportunity to grow into a leadership role in Customer Success. The role involves:

Supporting executive leadership during sales engagements

Representing the company to customers and industry stakeholders

Managing technology pilots and training users

Identifying customer needs to drive product improvements and revenue

Acting as a key contact for clients, guiding them through platform updates

Attending industry events and conferences

 

Requirements

Experience in the construction industry, particularly in selling to ready mix concrete producers

Strong interpersonal skills to build and maintain client relationships

Proficiency in computer applications and data analysis

Ability to prepare reports, schedules, and strategic plans

Fluency in Italian, French, or Portuguese, beneficially

Technical background in data or materials science

Travel across the UK and Europe expected

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