Service Delivery Analyst

We are currently recruiting for one of our trusted clients who are looking for a Service Delivery Analyst. Join a leading provider of innovative solutions that empower businesses to thrive in an ever-evolving landscape. With a focus on cutting-edge technology, they help organisations streamline operations and enhance connectivity, ensuring they stay ahead in a competitive market.

What You Can Expect

• Location - Remote (MUSTbe based in the UK)
• Salary - £35,000 - £45,000
• Industry - Cyber Security
• Work Type - Permanent

Key Responsibilities as a Service Delivery Analyst

• Creating detailed service performance reports including incidents logged, improvements suggested and wider stakeholders.
• Presenting a technical report to customers to provide a comprehensive overview of the solution utilisation by the client.
• Analysing identified issues within the client’s estate and proposed solutions for the service review meeting.
• Acting as a core point of contact between the internal technical team and client, ensuring both service and technical delivery meet their expectations.
• Managing the handover of clients going through a transition into BAU.
• Regularly gathering customer insights to identify areas for improvements and future service opportunities.
• Tracking and managing customer action logs as required.

Core experience, Qualifications, and Skills

• *CANDIDATES MUST BE BASED IN THE UK AND APPLICABLE FOR SC CLEARANCE*
• Experience as a Service Desk Analyst.
• Experience working within a SOC function is essential.
• Knowledge of SOC tools such as Azure Sentinel, Microsoft Defender or equivalent.
• Experience with query languages such as KQL, SQL or SPL.
• Experience using ITSM solutions, ideally Jira.
• Experience in a client-facing role is essential.
• Background working in an MSSP environment.

What’s in it For You?

• Amazing company to work for!
• Career development
• Technical certifications
• Global leading business
• Remote working

For further information on this Service Delivery Analyst role apply below

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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