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Service Transition Manager - Automotive
FTC for 6 months initially to support a platform upgrade. .NET, SQL, Blazor, Azure within the automotive industry.
Role - Service Transition Manager
Type - Fixed term contract (6 months) likely extension
Location - Hybrid, 2/3 days per week in the office (London, Victoria)
Salary - 75,000 pa, pro rata
Spec -
Key Responsibilities
- Own and manage the end-to-end service transition process, ensuring the platform is ready for go-live and fully supported post-deployment.
- Act as the primary interface between engineering, QA, DevOps, operations, support, and other stakeholders throughout the transition phase.
- Establish and document all service management processes, support models, SLAs, and early life support arrangements.
- Ensure operational readiness through the development of handover materials, support documentation, user guides, and training where required.
- Manage the risks and dependencies associated with platform deployment, coordinating with delivery teams to resolve blockers.
- Support the planning and governance of future releases and updates, maintaining a repeatable process for service change.
- Ensure compliance with security policies, change controls, and audit requirements.
- Champion a seamless handover into live service that is well-documented, monitored, and maintainable.
Skills & Experience
- Strong experience in Service Transition, Service Delivery, or Service Introduction within IT.
- Familiarity with software delivery processes and platforms built on .NET, Blazor, Azure, SQL Server, and Azure DevOps.
- Knowledge of ITIL principles and their practical application in a Microsoft-based cloud environment.
- Excellent communication, coordination, and stakeholder engagement skills.
- Ability to manage competing priorities and work across technical and non-technical teams.
- Experience working within secure and compliance-sensitive environments is highly desirable.
GCS is acting as an Employment Agency in relation to this vacancy.
