ServiceNow ITOM Specialist

Primary Details

ServiceNow ITOM Specialist

Permanent

The Opportunity

QBE Europe are currently recruit for a ServiceNow ITOM Specialist to join a well-established Platform team. The purpose of this role is to analyse requirements, develop technical solutions, and support releases throughout the development lifecycle. This role involves in-depth knowledge of Discovery, Service Mapping to continue QBE’s ITOM journey. Designing, coding, testing, and documenting to specific standards. Additionally, this role will be responsible for the creation and action of application strategies and roadmaps as well as ensuring that the business stakeholders are actively engaged. As a specialised technician, they will also have a strong focus on maturing and enhancing the application delivery capability, identifying and implementing improvements to applications, process and procedures.

Your new role

• Work in a team focused environment and collaborate with other SMEs

• Develop, monitor and maintain the ServiceNow ITOM elements of the platform, following industry best practices.

• Lead workshops providing ITOM expertise and competently engage with other SMEs

• Design and configure the ServiceNow Platform and ITOM application

• Collaborate with product development to influence product strategies

• Share knowledge with other team members, including technical mentorship.

• Creating/directing the creation of Application Strategies and roadmaps.

• Manage ITOM Discovery and ServiceNow broader capabilities within the suite

• Provide expert consultancy and support in the development of applications and techniques to support business needs, especially in the event of a major incident.

• Share knowledge on the latest upgrade dates, associated functionality and suggest

• recommendations for change.

• Maintain an effective governance regime for the given suite of applications within the IT Application Portfolio.

• Maintain an effective reporting regime for the given suite of applications within the IT. Application Portfolio that provides relevant information on the individual applications within the given portfolio.

• Build and maintain strong relationships with key internal stakeholders and external suppliers to ensure the Application Services team deliver a consistent level of service.

• Ensure that the given suite of applications within the IT Application Portfolio provides change that meets business need and can be interpreted and understood by stakeholders.

• Provide governance and assurance to internal and external stakeholders ensuring a clear communication of plan, progress, risks and issues.

• Prepare accurate and timely information relating to the given suite of applications within the IT Application Portfolio for input to stakeholders

About you

• Experience on ITOM, with proven track record of Implementation of Discovery and Service Mapping in large multinational organizations

• Experience with CSDM, Integration Hub, Service Graph Connectors

• Experience in implementing CMDB solutions and managing CMDB health metrics

• Experience setting up integrations with technologies such as Operating Systems, Virtualisation, Databases, Clustered Applications, Network Devices and Storage.

• Experience working with Web Services technologies such as HTTP, TCP, SNMP, SOAP, and REST.

• Strategic mindset and ability to manage workload.

• ITOM Event management experience (desirable

Why QBE? At My Best  

 At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.  

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.? 

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/). 

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.  

To find out more about why you should work for QBE, visit our careers website. 

At My Best - QBE Benefits  

 You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.  FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!  

30 days holiday a year with the option to buy up to 2 additional days. 

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. 

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. 

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.  

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. 

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.