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Job Title: Servicing and Arrears Administrator
Location: London Hybrid 2 days office based 3 days home based
Salary: Up to £30,000 depending on experience
Hours: Monday to Friday 9 am to 5 pm
Benefits:
- Benefits
- Generous holiday entitlement
- Flexibility to work from home up to 3 days per week
- Pension scheme
- Enhanced Maternity/Paternity leave
- Health insurance
- Electric Vehicle scheme
- Regular Social events
- Cycle to Work Scheme
- Life Insurance
- Cycle to work scheme
About our Client:
Our client is a repeated award-winning specialised lending platform dedicated to residential buy-to-let mortgages.
Proudly fostering a unique working culture, they view themselves not just as a team but as one big working family where every member actively contributes to the company's success. Their strength lies in a set of core values: honesty, confidence, insightfulness, unity, and ambition.
The team's dedication is reflected in their outstanding Glassdoor rating of 4.8, showcasing the positive work environment.
Embracing the evolving work landscape, the company offers flexibility with the option to work from home. Our client's working space has onsite amenities, including showers and cycle storage.
About the Role:
Do you have experience in primary or special servicing or mortgage administration? We have an exciting new opportunity to support the Servicing and Arrears Manager at a specialist lending firm.
You'll join a small oversight team that focuses on managing relationships with third-party loan servicers. As a Servicing and Arrears Administrator, your role will involve providing administrative support to the Manager.
Responsibilities:
- Responsibilities
- Put Customers First: Help ensure a top-notch service for mortgage customers.
- Handle Borrower Requests: Review customer requests and help decide the best course of action for each situation.
- Monitor Mortgage Performance: Work with our team to track overdue payments, suggest improvements, and collaborate with our servicing and funding partners to keep things on track.
- Coordinate with Partners: Communicate with the servicing partner to handle documents and administrative tasks efficiently.
- Provide Insights: Help prepare reports to share with our institutional funders
- Keep an Eye on Risks: Regularly review accounts for overdue payments, assess risk levels, and monitor key details like loan-to-value ratios, equity, and tenancy status.
- Spot Problem Accounts: Identify mortgages that are at risk or breaking terms and recommend actions to resolve issues.
Experience required:
- 1 years' experience gained in primary and special servicing or mortgage sector experience coupled with administrative skills and experience
- Have a Consumer Duty mindset
- Desired understanding of AML policies and procedures
- The ability to work in a fast-moving environment where priorities can change
- Good time management skills
- A good sense of humour
Trusting Stellar Select:
At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.
Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.
Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:
- Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
- Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
- 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
- Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
- Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.
- Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
- Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
- Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.
- Referral Programs: Spread the word and be rewarded.
For more information regarding the role of Servicing and Arrears Administrator please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC
