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Skincare Consultant
As a Skincare Consultant for a luxury skincare brand, you are a brand ambassador.
It is the first skincare brand entirely based on neuroscience, leveraging the powerful link between the skin & emotions. It is now established that the beauty of our skin is influenced by our emotional state. It offers proven effective solutions to address conditions of dull, tired or tense skin which lead to premature aging signs. Join the team and become a part of the brand's Nationwide exclusive launch at Liberty.
In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand, you will demonstrate an attitude that benefits the brand at all times.
Skincare Consultant
You will develop and build your client base through recruiting new domestic and international clientele. As well as bringing incremental business, you will ensure to increase retention through all clientele building brand loyalty.
The brand is world renowned and respected for its high-quality products, the effectiveness of their natural key ingredients and their sensorial qualities.
MAIN RESPONSIBILITIES SALES • To pro-actively sell products and provide a luxury standard of service to customers • To be aware of and achieve or exceed sales targets, as set by your line manager • To pro-actively link sell across product categories, to increase average Pound sale (A£S) and average unit sale (AUS) • Monthly accurate completion of attendance sheets • Preparing and organising activity on counter through store and Counter Manager • Booking Beauty Room events • Sickness forms to be completed for self • All admin to be completed accurately off counter and in a timely manner • To leverage on your emotional intelligence by means of consistently exercising your storytelling skills through educating your clients to our heritage and values • To be able to identify and depict each client’s intent behind their visit and maximise all sales opportunities through your brand knowledge and sales technique KPI: To achieve sales targets, achieve AUS and A£S targets • To be knowledgeable on all products and be able to propose personalised products to clients and confidently and appropriately overcome any objections • Demonstrate products on clients by means of skincare consultations, make overs, protocols and confidently explain the benefits of each product • Recruiting new customers to the brand through traffic stopping • To identify, understand and reformulate the client needs • To develop personal relationships with clients and to gain loyalty • Ensure all customers are captured on database through SMILE or registration card. Following GDPR guidelines. • To educate clients on products and the brand KPI: To achieve CRM and services targets as set by company GENERAL • To monitor stock levels, report any issues to the Counter Manager and ensure that there are sufficient levels • To participate in merchandise management and ensure that it is in line with corporate guidelines • To conduct all assigned operational and administrative tasks • To be a brand ambassador and representative at all times • To adhere to all Company procedures and policies, as outlined in the employee handbook • To build relationships with store management and adhere to all store policies and procedures
